Question 1

How does Supportmade help a clinic or therapy team create materials faster?

Accepted Answer

Supportmade helps clinics and therapy teams create visual supports faster without rebuilding them from scratch for every learner. Staff describe the learner need, review the proposed structure, choose the material type, character, and style, then generate and refine the finished support before saving or printing it. That saves staff time, reduces therapist burnout from repetitive manual prep, and cuts billable hours spent making visuals by hand.

Question 2

Which teams is Supportmade built for?

Accepted Answer

Supportmade is built for ABA clinics, speech and occupational therapy teams, special education staff, and parents supporting neurodivergent learners across therapy, school, and home.

Question 3

What kinds of supports can our team create in Supportmade?

Accepted Answer

Teams can create visual schedules, social stories, choice boards, and first-then supports for routines, transitions, communication, behavior support, expectations, and skill building.

Question 4

Can staff review and customize materials before using them with a learner?

Accepted Answer

Yes. Supportmade drafts the structure first, so staff can review and adjust the wording, order, cards, and images before saving the final version to the shared library or printing it for use.

Question 5

How does Supportmade keep characters consistent across materials?

Accepted Answer

Create or choose a saved character once, then reuse that character across schedules, stories, choice boards, and first-then supports so the face, clothing, and visual style remain familiar.

Question 6

Can I choose the visual style of a support?

Accepted Answer

Yes. You can select a visual style before generation so the material fits the learner, setting, and type of support you are creating.

Question 7

Can I save, reuse, and print visual supports?

Accepted Answer

Yes. Finished materials can be saved to your library, reused when routines or goals change, and printed for therapy sessions, classrooms, or home use.

Question 8

Can I use the same supports across therapy, school, and home?

Accepted Answer

Yes. Supportmade is designed to help teams and families create familiar materials that can be adapted for different routines, settings, and goals.

Question 9

Can I try Supportmade for free?

Accepted Answer

Yes. You can start with 20 free credits, and no credit card is required to create an account.

Question 10

How do Supportmade credits work?

Accepted Answer

Credits are used when you generate AI materials or images. Each paid plan includes a monthly credit allowance based on how frequently you create supports.

Question 11

Which Supportmade plan is right for me?

Accepted Answer

Personal is for solo creators, Clinic Starter is for small teams sharing materials in one workspace, and Clinic is for larger teams that need more credits, more seats, analytics, tasks, and workspace controls.

Question 12

Can clinic teams collaborate in one workspace?

Accepted Answer

Yes. The Clinic plan supports up to 15 team members and includes shared credits, a shared character library, task management, analytics, and owner and supervisor controls.

Question 13

Can I cancel my Supportmade subscription?

Accepted Answer

Yes. Monthly and annual subscriptions can be managed or canceled from the billing portal.

Question 14

Is Supportmade an EHR or a HIPAA-compliant record system?

Accepted Answer

No. Supportmade is a content-creation tool, not an EHR, clinical documentation platform, or HIPAA- or FERPA-compliant system of record.

Question 15

Should I enter PHI or identifying student information?

Accepted Answer

No. Do not enter protected health information, education records, diagnoses, legal names, contact details, or other identifying information. Use a short, non-identifying label or code instead.

Question 16

Is my Supportmade content used to train third-party AI models?

Accepted Answer

No. Supportmade does not use your content to train third-party foundation models. Only the information needed to create the requested material is sent to AI generation providers.

Question 17

Should AI-generated visual supports be reviewed before use?

Accepted Answer

Yes. AI-generated materials are starting points. A responsible adult should review every support for accuracy, appropriateness, and clinical or educational suitability before using it with a learner.

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